Fast, Affordable Delivery
Free delivery within thirteen miles
then £1 per mile
Logs Delivered to Your Door
Whether you're ordering a small top-up or stocking up for the colder months, we want delivery to be as smooth and straightforward as possible.
Below you'll find everything you need to know about how our log deliveries work, from timing and access to payment and storage.
Our Delivery Charges are an estimation only. The first thirteen miles are free and the minimum order value is £60.00.
Delivery Calculator
Delivery Process
Thank you for your order. Once your purchase is complete, you’ll receive an order confirmation email straight away.
We’ll contact you within 5–10 working days to arrange a delivery date that’s convenient for you. During particularly busy periods, deliveries may take around 5–12 working days. We appreciate your patience and will keep you informed.
Once your delivery date is confirmed, your logs are selected and loaded onto our delivery vehicle the day before. Each lorry carries up to nine customer orders, loaded in route order. As deliveries are made by loose tip, we cannot change the delivery sequence once the vehicle has been loaded.
If you need to change your delivery date, we're happy to help. Please let us know at least 24 hours before your scheduled delivery.
Please note that cancellations made less than 24 hours before delivery may incur a charge to cover handling and transport costs.
On the Day of Delivery
Our driver will give you a quick courtesy call before setting off.
Your logs will be tipped as close as safely possible to your requested location, provided it's accessible and safe for our vehicle at the drivers discretion.
If there are any access restrictions, such as narrow lanes, low branches, overgrown hedges or steep driveways, please let us know when placing your order.
If you would like your logs tipped onto a driveway, please ensure it is suitable for a fully loaded delivery lorry (approximately 10 tonnes). Particular care should be taken where there are manhole covers and grates, drainage channels or other vulnerable surfaces, cast iron can be brittle for instance. Deliveries onto driveways are made at the customer’s request, and we cannot accept responsibility for any resulting damage.
Once your logs have been delivered, it is time for you to move and store them.
For the best results, store your logs in a well-ventilated area. Stacking your logs encourages airflow, helping any unseasoned logs to continue to dry naturally. During wet weather, we recommend covering the top of the stack with a tarpaulin or similar waterproof cover while leaving the sides open to allow ventilation.
❓ Delivery FAQs
Returns & Refunds
If there is any issue with your order, please let our driver know at the time of delivery or contact the Logs2yourdoor team as soon as possible. We'll work with you to resolve the problem quickly and fairly.
If you wish to return your order, the goods must be in a re-saleable condition. Unless returned immediately with the delivery driver, the cost of returning the goods will be your responsibility.
Refunds will be processed once the returned goods have been received and inspected. We'll notify you as soon as your refund has been issued.