Thank you for your order !  You'll receive an order confirmation email as soon as your purchase is complete.

Within 5–10 working days, a member of our team will contact you to arrange a delivery date that's convenient for you.

⏳ During Busy Periods

During particularly busy times, deliveries may take around 5–12 working days.  We appreciate your patience and will keep you informed.

Once your delivery date is confirmed, your logs are selected and loaded onto our delivery vehicle the day before.  Each lorry carries up to nine customer orders, loaded in route order.  As deliveries are made by loose tip, we cannot change the delivery sequence once the vehicle has been loaded.

If you need to change your delivery date, we're happy to help.  Please let us know at least 24 hours before your scheduled delivery.

Please note that cancellations made less than 24 hours before delivery may incur a charge to cover handling and transport costs.

🚛 On the Day of Delivery

Our driver will give you a quick courtesy call before setting off.

Your logs will be tipped as close as safely possible to your requested location, provided it's accessible and safe for our vehicle at the drivers discretion.

If there are any access restrictions, such as narrow lanes, low branches, overgrown hedges or steep driveways, please let us know when placing your order.

If you would like your logs tipped onto a driveway, please ensure it is suitable for a fully loaded delivery lorry (approximately 10 tonnes).  Particular care should be taken where there are manhole covers and grates, drainage channels or other vulnerable surfaces, cast iron can be brittle for instance.  Deliveries onto driveways are made at the customer’s request, and we cannot accept responsibility for any resulting damage.

Once your logs have been delivered, it is time for you to move and store them, a potentially meditative process.

For the best results, store your logs in a well-ventilated area.  Stacking your logs encourages airflow, helping any unseasoned logs to continue to dry naturally.  During wet weather, we recommend covering the top of the stack with a tarpaulin or similar waterproof cover while leaving the sides open to allow ventilation.

❓ Delivery FAQs

📧 When will I hear from you after placing my order?

You'll receive an order confirmation email immediately after ordering.  We'll then contact you within 5–10 working days to arrange a convenient delivery date.

🕒 Can I choose my delivery time?

We'll always do our best to arrange a suitable delivery day.  However, because deliveries follow carefully planned routes, we're unable to offer specific delivery time slots.

📞 Will I be contacted on the day?

Yes.  Our driver will give you a quick call before leaving the depot, please make sure your details are up-to-date.

📍 Where will my logs be delivered?

Your logs will be tipped as close as safely possible to your chosen location at the drivers discretion.

If you'd like delivery onto your driveway, please ensure it is suitable for a fully loaded lorry (approximately 10 tonnes).  Unfortunately, we cannot accept responsibility for damage caused where delivery is made at the customer's request.

🚧 Are there any access requirements?

Please let us know about any restricted access when ordering, including narrow lanes, low trees, overgrown hedges, steep driveways or tight entrances, grates, manhole covers, drainage channels or similar.  The driver will try their best, but only if they think it's safe for you & our vehicle.

Our delivery vehicle measures approximately:

• Length: 6.2 metres
• Width: 2.55 metres
• Height: 2.7 metres

📅 Can I change my delivery date?

Yes.  Simply contact us at least 24 hours before your scheduled delivery and we'll be happy to rearrange it.

⚠️ Is there a cancellation charge?

Orders cancelled less than 24 hours before delivery may be subject to a charge to cover handling and transport costs.

🏡 Do I need to be at home?

Ideally, yes.  However, if you've already paid and have given us clear instructions on where to tip the logs, you don't need to be present.  If you're unsure, please contact us before your delivery.

🪵 Do you stack the logs?

No.  Our deliveries are loose tipped, and customers are responsible for moving and stacking the logs after delivery.

🌬️ What's the best way to store my logs?

Store your logs in a dry, well-ventilated location.  Stacking them neatly allows air to circulate and helps maintain their quality.  In wet weather, cover the top of the stack.

💳 Payment

We offer a range of convenient payment options:

• 💳 Credit or debit card online
• 📞 Credit or debit card by phone
• 💷 Cash on delivery
• 📝 Cheque on delivery (payable to Logs2yourdoor)

For deliveries 15 miles or more, payment in full is required before delivery.

If your order has already been paid for and you've provided clear delivery instructions, you do not need to be present when your logs are delivered.

If you've chosen to pay on delivery, please ensure your payment is ready when the driver arrives.

↩️ Returns & Refunds

If there is any issue with your order, please let our driver know at the time of delivery or contact the Logs2yourdoor team as soon as possible.  We'll work with you to resolve the problem quickly and fairly.

If you wish to return your order, the goods must be in a re-saleable condition.  Unless returned immediately with the delivery driver, the cost of returning the goods will be your responsibility.

Refunds will be processed once the returned goods have been received and inspected.  We'll notify you as soon as your refund has been issued.